Privacy Policy

Overview

Sargent’s Equipment & Repair Service (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website or interact with us.

By accessing or using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”). This may include:

Identifiers	Name Phone number Email address Mailing address IP address
Customer / Inquiry Information	Company name Equipment or service interest Details submitted through forms or service requests
Internet Activity	Browser type and version Device information Details submitted through forms or service requests
Geolocation Data	General location based on IP address
Professional Information	Business contact information or company affiliation

We do not collect sensitive personal information (such as Social Security numbers or financial account information) directly through our website forms. However, certain documents made available for download (such as credit applications or tax forms) may require sensitive information to be completed and submitted outside of the website through secure or direct communication channels.

How Your Information Is Collected

We collect information:

When you submit a contact form or service request
When you call or email us
Through cookies and tracking technologies
Automatically through your interaction with our website

How We Use Your Information

We may use your information for the following purposes:

To respond to inquiries and provide service or repair support
To provide quotes, follow-ups, and communications
To improve website performance and user experience
To support marketing, advertising, and analytics efforts
To understand how users interact with our website
To comply with legal obligations

Information submitted through forms may be used to contact you regarding your inquiry, provide follow-up, and, where permitted, send relevant marketing or promotional communications.

By submitting your information, you consent to being contacted by us via phone, email, or other communication methods regarding your inquiry and related services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site performance. These may include:

Google Analytics (GA4)
Google Ads tracking and conversion tracking
Meta (Facebook/Instagram) Pixel
Other analytics or marketing tools

These technologies may track your interactions with our website and may be used to improve marketing effectiveness, ad targeting, and user experience.

How We Share Your Information

We do not sell your personal information and have not sold personal information in the past twelve (12) months. We may share information with:

Service providers (analytics, CRM systems, marketing platforms)
Advertising partners (for campaign tracking and optimization)
Vendors supporting website functionality
Legal authorities when required by law

Data Retention

We retain personal information only as long as necessary to:

Respond to inquiries
Provide requested services
Maintain business and operational records
Comply with legal or regulatory requirements

Data Security

We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no system can be guaranteed completely secure, we continuously review and update our security practices to help protect your information.

Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

Children’s Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Privacy Rights (Including California Residents – CCPA)

Depending on your location, you may have rights regarding your personal information, including:

The right to request access to personal information we collect
The right to request deletion of your personal information
The right to request correction of inaccurate information
The right to opt out of certain data sharing practices

We do not sell personal information.

To exercise your rights, contact: info@sargentsequipment.com

We will not discriminate against you for exercising your rights.

Do Not Track Signals

Our website does not currently respond to “Do Not Track” browser signals. However, you can manage tracking preferences through your browser settings or cookie controls.

Opt-Out & Communications

You may opt out of receiving marketing communications at any time by:

Contacting us directly, or
Using the unsubscribe link in email communications

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Information

Sargent’s Equipment & Repair Service

Email: info@sargentsequipment.com